Privacy Policy

XPLAY

Last updated: 1 January 2025

XPLAY (“XPLAY”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, products, and services (collectively, the “Services”). By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information about you, including:

1.1. Information You Provide to Us

Account Information: When you register for an account, we may collect your name, username, email address, password, and other information you provide.
Profile Information: You may choose to provide additional information such as your display name, contact details, preferences, and any other information you include in your profile.
Communication Data: If you contact us (e.g., via contact form, email, or support), we collect the content of your communication and any other information you choose to provide.
Payment Information: If you make purchases or transactions via the Services, we may collect certain billing and payment details. Payment processing may be handled by third-party payment processors, in which case their privacy policies will also apply.

1.2. Information We Collect Automatically

Usage Data: We collect information about your use of the Services, such as pages viewed, links clicked, features used, time spent on the Services, and other similar information.
Device and Log Information: We may collect information about the device you use to access the Services, including IP address, browser type and version, operating system, device identifiers, language settings, and other technical data. We may also collect log information such as access times, pages viewed, and referring URLs.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with the Services. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Services.

1.3. Information from Third Parties

We may receive information about you from third parties, such as:

Social media platforms, if you choose to connect your account or interact with our content on those platforms;
Business partners and service providers that assist us with payment processing, analytics, marketing, or support;
Publicly available sources, where permitted by law.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Maintaining the Services: To operate, administer, and provide features of the Services, including processing transactions, enabling gameplay, and supporting user accounts.
Improving the Services: To understand how users interact with the Services, diagnose technical issues, and develop new features or enhancements.
Personalization: To customize your experience, including presenting content, recommendations, and offers tailored to your interests and preferences.
Communication: To respond to your inquiries, provide support, send administrative messages such as account notifications, and send updates or information related to the Services.
Marketing: To send you promotional communications, newsletters, or advertisements, in accordance with applicable law and your communication preferences.
Security and Fraud Prevention: To protect the integrity of the Services, detect, prevent, and investigate fraudulent or unauthorized activities, and ensure compliance with our Terms and applicable laws.
Legal Compliance: To comply with legal obligations, including retention requirements, regulatory requests, and law enforcement inquiries.

3. Legal Bases for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal bases:

Performance of a contract: When processing is necessary to provide the Services or fulfill our contractual obligations to you.
Legitimate interests: When processing is necessary for our legitimate interests, such as improving the Services, ensuring security, and preventing fraud, provided that these interests are not overridden by your rights and interests.
Consent: When you have given us your consent to process your information for specific purposes. You may withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
Compliance with legal obligations: When processing is necessary for us to comply with legal obligations, such as regulatory or reporting requirements.

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, payment processing, customer support, and marketing.
Business Partners: We may share information with trusted business partners in connection with joint promotions, co-branded services, or other collaborative activities.
Legal and Compliance: We may disclose information if we believe it is necessary or appropriate to: (a) comply with applicable law, regulation, or legal process; (b) respond to lawful requests from public or governmental authorities; (c) protect the rights, property, or safety of XPLAY, our users, or the public; or (d) enforce our Terms or other agreements.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of the transaction.
With Your Consent: We may share your information with third parties when you consent to or request such sharing.

5. International Data Transfers

Depending on your location and where our servers or service providers are based, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which it is processed.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

7. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal information, including:

Access: You may have the right to request access to the personal information we hold about you.
Rectification: You may have the right to request that we correct or update inaccurate or incomplete information.
Erasure: You may have the right to request that we delete certain personal information, subject to legal or contractual obligations that require us to retain it.
Restriction: You may have the right to request that we restrict the processing of certain information.
Objection: You may have the right to object to the processing of your information based on legitimate interests, including for direct marketing purposes.
Data Portability: You may have the right to request a copy of certain personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we process your information based on your consent, you may withdraw your consent at any time.

To exercise any of these rights, you may contact us using the contact details provided in the “Contact Us” section below. We may request additional information from you to verify your identity before fulfilling your request. We will respond to your request within the time period required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you interact with the Services. Cookies help us improve the Services, remember your preferences, and provide a more personalized experience.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Services.

9. Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age threshold, we will take reasonable steps to delete such information as soon as possible.

11. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by XPLAY. This Privacy Policy does not apply to such third-party properties. We encourage you to review the privacy policies of any third-party websites or services that you visit or use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Your continued use of the Services after any changes to this Privacy Policy will constitute your acceptance of the updated policy. If you do not agree with the updated Privacy Policy, you should stop using the Services.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us using the contact information provided on our website or via the contact form available in the “Contact” section of the site.

We will review and respond to your inquiry within a reasonable period, in accordance with applicable law.